Refund & Cancellation Policy

1. Subscription terms

• The Service is billed in advance through Razorpay on one of two cycles: ₹10,000 per month, or ₹60,000 per year paid once for the year.
• Your subscription renews automatically at the end of each billing cycle until you cancel.
• There is no minimum contract or lock-in period. You may cancel at any time.
• The billing cycle you chose at checkout is shown in Dashboard → Settings, along with the amount and the renewal date.

2. How to cancel

Go to Dashboard → Billing → Cancel subscription. Cancellation is immediate and takes effect at the end of your current paid period. You can also email admin@pokra.in from your registered address and we will cancel it for you.

3. What happens when you cancel

• You keep full access until the end of the period you have already paid for.
• You will not be charged again.
• Work already published to your store remains yours and stays live. We do not remove it.
• You can resubscribe at any time.

4. Refunds

Because you retain access for the full period you paid for, we do not provide pro-rata refunds for the unused part of a billing cycle after a cancellation. On an annual plan this means the full remaining year: cancelling stops the next renewal and you keep access until the year you paid for ends, rather than receiving the unused months back. Choose monthly if you would prefer to be able to stop sooner.

We do issue a full refund in these cases:

• Duplicate or repeated charges caused by a payment or technical error.
• Charges after a valid cancellation: if you cancelled and were billed again, we refund it in full.
• Failure to deliver the Service: if a fault on our side prevented the Service from running for a substantial part of your billing period and we could not resolve it.

Requests outside these cases are considered individually and in good faith. If you are unhappy with the Service, please contact us before cancelling. We would rather fix the problem.

5. How to request a refund

Email admin@pokra.in from your registered email address with your account email and the payment reference. We aim to respond within 2 business days.

6. Refund processing time

Approved refunds are returned to the original payment method via Razorpay. Once processed, funds typically appear within 5–7 business days, depending on your bank or card issuer.

7. Failed payments

If a renewal payment fails, we retry it over a short grace period and notify you. If it remains unpaid, your subscription is suspended and automated work stops. Reactivating is as simple as completing payment. No data is deleted during this time.

8. Contact

Any question about billing, cancellation or refunds: admin@pokra.in or see our Contact page.